Network Support - Remote Desktop Support

 Remote Desktop support allows us to remotely advise and diagnose problems you are having with your desktop computer. We can let you know quickly & easily if we can resolve the problem , you can call our experts from 9am to 5pm Mondays to Fridays (excluding Bank Holidays).

We offer this service as either pay as you go or for long-term peace of mind, you may prefer a remote support-service contract. You can then make unlimited support calls.

Despite the capability of modern computer systems, problems often arise because networking or set-up issues prevent equipment working properly. Our technicians can usually put these right in a few minutes. Whatever the problem is, when it strikes it starts costing you money. Telemat's support service is a convenient and highly cost-effective solution. Why not give it a try?

How does Remote Desktop Support work?

In order for our technicians to access your computer you will need an active Internet connection as our desktop support system connects us via a dedicated gateway to the internet.

When a support request is made a secure encrypted connection between your PC and our support system is made - don't worry we will talk you through the process over the phone and once we have established control remotely our technicians can quickly start to diagnose the problem. Through this connection we are also able to remotely transfer files, reboot and take control of your PC to diagnose and resolve the problem. You will not need any software licences or pre-installed software to use this service.

Key Benefits of Remote Desktop Support

• Instant support
• Quick & convenient
• Minimum disruption to your working day
• Cost effective

No need to explain or understand your problems as our experienced technicians can see your screen, just sit back whilst they diagnose the problem.

What if I need on-site help ?
Occasionally, something may need repair or replacement. We can often identify such problems remotely, but your system will need physical attention. The work may be covered by your supplier's guarantee, but if you need professional on-site support, we can provide it through our on site support services.

To find out more contact Clive Davies on 01239 712345 or email us

Antur Teifi Business Park, Aberarad, Newcastle Emlyn, Carmarthenshire, SA38 9DB.

General Enquiries: 01239 712345 - Sales and Customer Care: 01239 712344

Email Enquiries: enquiries@telemat.co.uk - Technical Helpdesk: helpdesk@telemat.co.uk

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